Welcome to The Little Outfit Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our premium boys’ clothing, delivery services, and shopping experience. If you can’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of clothing do you specialise in?
We specialise in high-quality boys’ clothing including casual outfits, dungarees, jeans, joggers, nightwear, underwear, rainwear, and accessories like belts, braces, scarves and gloves. Our collections are designed for both everyday adventures and special occasions.
Do you offer complete outfits?
Yes! We’re proud to offer coordinated ‘Casual Outfits’, ‘Outfits with Shorts’, and ‘Outfits with Trousers’ to make dressing your little gentleman effortless while ensuring he looks his best.
Are your clothes suitable for sensitive skin?
Absolutely. We carefully select fabrics that are gentle on children’s skin, especially for our nightwear, underwear, and pyjamas range. All materials meet strict safety and comfort standards.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting ‘Create an Account’ after entering your email address. This allows you to track orders, save preferences, and enjoy faster checkout in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments from customers worldwide.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Delivery & Shipping

What are my shipping options?
We offer two convenient shipping options:
Standard Shipping (£12.95): Via DHL or FedEx, typically arriving 10-15 business days after dispatch.
Free Shipping: For orders over £50 via EMS, typically arriving 15-25 business days after dispatch.
How long does order processing take?
We commit to processing your order within 1-2 business days. You’ll receive a confirmation email when your order ships with tracking information.
Do you ship internationally?
Yes! We’re proud to dress little gentlemen worldwide, excluding some remote areas in Asia and other locations. Our packages are carefully prepared for international delivery to ensure outfits arrive in perfect condition.
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking information. You can use this to follow your little one’s new outfits on their journey to your doorstep!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition with tags attached. We understand that boys grow fast and preferences change!
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide return instructions and address based on your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.

Still Have Questions?

Our friendly customer service team at [email protected] is always happy to help dress your little gentleman for success, one timely delivery at a time. We typically respond within 24 hours during business days.

The Little Outfit Sales Store
77 W Tower St, Carlisle, GB CA6L 3VH