At The Little Outfit Sales Store, we take as much care in ensuring your satisfaction as we do in crafting our boys’ clothing collections. If your little gentleman’s outfit isn’t quite right, our straightforward returns process makes it easy to exchange or return items.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items in our collections, including our popular dungarees, casual outfits, and Bermuda shorts. All returned items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on nightwear & underwear (including boxer shorts and pyjamas) unless faulty. This policy helps us maintain the highest standards for all our little customers.

How to Return an Item

Our returns process is as simple as dressing your little one in our easy-wear outfits:

  1. Submit your request: Email us at [email protected] with your order number and details about the items you wish to return or exchange. You may use our template below for convenience.
  2. Wait for authorization: We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package your items: Securely pack the items in their original packaging, including all tags. Write the RMA number clearly on the outside of the package.
  4. Ship your return: Send the package to our returns address (provided in your authorization email) using a trackable shipping method. We recommend keeping your shipping receipt.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear The Little Outfit Sales Store Team, I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., Navy Blue Dungarees] – Size: [e.g., 3-4 years] – Quantity: [e.g., 1] – Reason for return: [e.g., Size exchange needed/Item not as expected] [For exchanges only:] I would like to exchange for: – Item Name: [e.g., Grey Casual Outfit] – Size: [e.g., 4-5 years] Please advise on next steps at your earliest convenience. Kind regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we receive your return
  • Shipping costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

For faulty or incorrect items, we’ll refund your return shipping costs upon receipt of proof of postage.

Exchange Process

Prefer a different size or style from our collections? Our exchange process ensures your little one gets the perfect fit:

  1. Follow the standard return process above, indicating you’d like an exchange
  2. Once we receive your return, we’ll process your exchange
  3. Your new item will be shipped within 1-2 business days via your original shipping method

If the exchange item is of higher value, we’ll contact you to arrange payment of the difference.

International Returns

For our international customers (excluding Asia and some remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond as promptly as we ship our orders.

Thank you for choosing The Little Outfit Sales Store for your little gentleman’s wardrobe. We’re committed to ensuring every outfit brings as much joy to your family as we put into creating them.