At The Little Outfit Sales Store, we’re dedicated to making your shopping experience as delightful as dressing your little gentleman in our carefully crafted collections. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

We ship worldwide (excluding Asia and some remote areas) to bring our quality boys’ clothing to your doorstep.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Shipping fee: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We recommend ordering well in advance for special occasions.

Our Returns Promise

We want every outfit to bring joy to your family, just as we put joy into creating them. If something isn’t quite right, our straightforward returns process makes exchanges or refunds simple.

Returns Policy

  • We accept returns and exchanges within 15 days of delivery
  • Items must be in original condition with tags attached
  • Items must be unworn and unwashed
  • Items must be in the original packaging

Hygiene Notice: For the wellbeing of all our little customers, we cannot accept returns on nightwear & underwear (including boxer shorts and pyjamas) unless faulty.

How to Return an Item

Our returns process is as simple as dressing your little one in our easy-wear outfits:

  1. Submit your request: Email us at [email protected] with your order number and details about the items you wish to return or exchange. You may use our template below for convenience.
  2. Wait for authorization: We’ll respond within 2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package your items: Securely pack the items in their original packaging, including all tags. Write the RMA number clearly on the outside of the package.
  4. Ship your return: Send the package to our returns address (provided in your authorization email) using a trackable shipping method. We recommend keeping your shipping receipt.

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear The Little Outfit Sales Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [e.g., Navy Blue Dungarees]
  • Size: [e.g., 3-4 years]
  • Quantity: [e.g., 1]
  • Reason for return: [e.g., Size exchange needed/Item not as expected]

[For exchanges only:] I would like to exchange for:

  • Item Name: [e.g., Grey Casual Outfit]
  • Size: [e.g., 4-5 years]

Please advise on next steps at your earliest convenience.

Kind regards,

[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refund method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we receive your return
  • Shipping costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you. For faulty or incorrect items, we’ll refund your return shipping costs upon receipt of proof of postage.

Exchange Process

Prefer a different size or style from our collections? Our exchange process ensures your little one gets the perfect fit:

  1. Follow the standard return process above, indicating you’d like an exchange
  2. Once we receive your return, we’ll process your exchange
  3. Your new item will be shipped within 1-2 business days via your original shipping method

If the exchange item is of higher value, we’ll contact you to arrange payment of the difference.

International Returns

For our international customers (excluding Asia and some remote areas):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help?

Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond as promptly as we ship our orders.

Thank you for choosing The Little Outfit Sales Store for your little gentleman’s wardrobe. We’re committed to ensuring every outfit brings as much joy to your family as we put into creating them.