Term and Conditions

Last Updated: [Insert Date]

1. Our Store

The Little Outfit Sales Store specialises in high-quality clothing for little gentlemen, offering everything from casual outfits to special occasion wear. Our collections are designed with care, attention to detail, and a commitment to bringing joy to your family.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to our systems
• Be responsible for maintaining the confidentiality of your account credentials
• Ensure all persons who access our website through your internet connection are aware of these terms

3. Product Information

3.1 Product Descriptions

We take great care to ensure our product descriptions, images and specifications are accurate. However, slight variations may occur due to monitor display settings. If you receive a product that is significantly different from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. While we strive to maintain stock of all items, we cannot guarantee availability. If an item becomes unavailable after you place your order, we will notify you and offer a refund or alternative.

3.3 Age Appropriateness

Our clothing is designed specifically for boys. Please refer to our size charts and product descriptions to ensure proper fit. We recommend measuring your child before ordering.

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. Order acceptance occurs when we send you an order confirmation email.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already accepted.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you confirm you are authorised to use the payment method.

4.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation when your order ships.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide excluding Asia and some remote areas. If you’re unsure whether we ship to your location, please contact us before ordering.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary depending on location and customs processing.

5.3 Customs and Import Duties

International customers are responsible for any customs charges, taxes or fees imposed by their country. These are not included in our prices or shipping costs.

6. Returns and Refunds

6.1 Returns Policy

We accept returns and exchanges within 15 days of delivery, provided:

• Items are in original condition with tags attached
• Items are unworn and unwashed
• Items are in original packaging

Hygiene Notice: For the wellbeing of all our little customers, we cannot accept returns on nightwear & underwear (including boxer shorts and pyjamas) unless faulty.

6.2 Return Process

To return an item:

1. Email [email protected] with your order number and return details
2. Wait for our return authorization with instructions
3. Package items securely with RMA number visible
4. Ship using a trackable method

6.3 Refunds

Refunds are processed within 5-7 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

For exchanges, we’ll cover the cost of shipping the replacement item. If the new item costs more, we’ll contact you to arrange payment of the difference.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

While we ensure our products meet safety standards, we cannot be held liable for any injury or damage resulting from improper use of our products.

8.2 Website Use

We strive to keep our website available and functioning properly, but we cannot guarantee uninterrupted access or freedom from errors. We are not liable for any losses resulting from website unavailability.

8.3 Third-Party Services

We are not responsible for the actions or policies of third parties such as payment processors or shipping carriers, though we will assist in resolving any issues where possible.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these terms, please contact us at:

The Little Outfit Sales Store
77 W Tower St, Carlisle, GB CA6L 3VH
Email: [email protected]